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Frequently Asked Questions

FAQs

Question still not answered? Contact Us or visit our Support site.

Q. Who handles your billing?

A. All billing for Guild Launch is done via PayPal subscriptions.

Q. How long after I place the order will the ads be removed and the upgraded service be avilable?

A. For guild sites, our automated process usually takes about 10 minutes to process the order. For Ventrilo orders they usually take about 20 minuts also, but can take up to 24 hours.

Q. I ordered a Ventrilo Server but didn't get the email, where can I get the server info?

A. The server setup info is also on your Subscriptions tab on your My User Page.

Q. Does my subscription have to be active for the site to work?

A. No. Each subscription charge pays for the period following. If you order 3 months of service then technically you cancel the subscription the day after you order service and your site will remain upgraded until the subscription period ends in 3 months.

Q. If my site goes back to ad-supported will I lose data?

A. No. Our current retention plan for downgraded accounts is one month. This time may lower at a later date, but current storage capacity allows us to retain the data for this long. This allows you a window in which to re-order service or a way to "pause" service and return to an active suscription later without having to set your site back up.

Q. I am a member of a free guild site and would like to upgrade to a paid account, can I do that as a member and how?

A. Ask the person who set your site up to make you a site admin. Then you can go to Admin, click on Guild Hosting Properties (on the left) and order service. If you don't want to or don't need to be a site admin after that they can then remove your access.

If your guild site admin is unwilling to make you a site admin to do this, then you could send them money via PayPal and let them set it up.

Q. I am not paying for an account currently and don't wish to use it anymore. How do I close my account out completely?

A. There is no automated account cancellation or removal function. We don't spam. We won't sell your info. You won't get any marketing emails from us or anything of the sort. Basically, closing your account wouldn't do anything different than if you just stopped using it. In addition, we've found that alot of people who stop using our service come back within a month.

Q. Am I allowed to display ads on my guild website? The website is on a paid account.

A. On paid sites you can add ads if you would like. So long as it meets our terms of service (no copyright violations, no porn, no illegal activities, no harrasment of other guild launch members, etc.) However, the number of ads is limited to 2.

Question still not answered? Contact Us or visit our Support site.